Q1: How to register?
A1: You can register as our member via the official website or social media platforms.
Q2: How do I reset my User ID or Password?
A2: We make it easy to retrieve your User ID and reset your password online. You can visit our website.
Q3: How do I get a price list or catalog?
A3: Please visit our website (www.cooperatlcd.com) to download the price list or contact our sales directly.
Q4: How to place an order?
A4: Please select the desired product from our price list, or you can send a list of the models you are interested in. Our sales will quote you a price within 24 hours. After you confirm the order, our sales will send you a proforma invoice. Then you can arrange payment.
Q5: How to send payment?
A5: We’d like to accept bank transfer, Western Union, MoneyGram, and PayPal. Please choose the most convenient way to deposit money.
Q6: When can I start to prepare the order?
A6: You must provide proof of payment, such as a copy of TT. After receiving your payment voucher, our sales team will start working on your order in our system and arrange the shipment according to your requirements.
Q7: How long is the delivery time?
A7: Usually, we will ship the package to you within 48 hours after receiving your payment
Q8: What about the delivery terms?
A8: We can deliver the package to you by DHL, UPS, FedEx or TNT express. We can also ship by air or by sea. It is up to you to choose the delivery way. If we ship the package by express such as DHL, you will receive the package within 5-7 days.
Q9: What information do I need to provide after confirming the order?
A9: Please provide detailed information, such as your company name, Tax ID/RUC, contact name, mobile number, email, and declared custom invoice value.
Q10: What about the warranty period and policy?
A10: We provide 12-month warranty for all products! If it is not a human factor operation problem, we will exchange a new product of equal value. There is our warranty stamp “CPS” or “CPG” on every product. If there is a quality problem, you may send them back to our Hong Kong warehouse. For more details, please download our warranty policy from the website.
Q11: What should I do if I receive wrong/damaged products?
A11: If you receive wrong products, you can contact our sales and provide pictures or videos in time. If the package was damaged from outside, you should complain to the shipping company directly, and get the complaint number in time, then contact your sales.
Q12: What should I do if I have quality problems or bad feedback?
A12: You can contact our after-sales manager hotline by WhatsApp/WeChat ID:86-15975630779 or send an email to: belle@cooperatlcd.com.
Q13: What products can you supply?
A13: We can supply mobile phone LCDs, Touch screen, Flex Cable, Back Cover and accessories like Battery, Date Cable, Charger, Headset, Case, Tempered Glass. There are more than 300 factories that have a good long-term relationship with us.
Q14: What are your quality standards?
A14: We have a professional purchase and QC team who focus on this field for more than 10 years, they are in charge of different brands. We have established our quality standards, and all products will be 100% tested before shipment.
Q15: How to apply for returning defective goods?
A15: First please confirm the delivery address with our sales, and provide the model list. Then provide the tracking number to us to follow it after sending back the returns.
Q16: How about the packing?
A16: We can supply personalized, customized packing as your request. For LCDs, we can pack 10 in 1 big box, or pack separately one by one with labels. All products will be with our system QR Code, you can check details below:
